Effective Date: October 20, 2025
This Cookie Policy explains how E Line Solutions LLC (“we,” “our,” or “us”) uses cookies and similar technologies across our websites, including www.elinezen.com and store.elinezen.com (collectively referred to as the “Website”). It forms part of our overall Privacy Policy.
Because both domains are operated by E Line Solutions LLC and serve integrated functionality (for browsing, ordering, and account access), some cookies may apply across both subdomains. This policy explains how we use and manage those cookies.
We also provide information on third-party services that may use cookies as part of their operations. This policy does not cover those third parties’ cookies.
If you don’t wish to accept cookies from us, you can instruct your browser to refuse cookies from www.elinezen.com or store.elinezen.com. In such cases, some site functionality—such as log-in sessions, shopping carts, or saved preferences—may not work correctly.
A cookie is a small piece of data a website stores on your device when you visit. It usually contains information about the website itself, a unique identifier that allows the site to recognize your browser, additional data that serves the cookie’s purpose, and the cookie’s lifespan.
Cookies enable certain features (for example, logging in, cart persistence, analytics, and personalization). Cookies set by the site you are visiting are called first-party cookies. Cookies set by other sites (for example, analytics providers) are third-party cookies.
These cookies are required for core website functions such as logging in, managing user accounts, maintaining shopping carts, and processing payments. They may also ensure secure transmission of data between www.elinezen.com and store.elinezen.com.
These cookies collect information about how visitors use our Website—such as which pages are visited most and whether users encounter errors. The data is aggregated and anonymous, helping us improve both browsing and store performance. These may be first-party or third-party cookies (for example, analytics providers like Google Analytics).
These remember your preferences (such as region, currency, or login session) across both www.elinezen.com and store.elinezen.com, so your experience remains seamless when navigating between them.
If enabled, these cookies help us understand visitor interactions and measure campaign performance. They may also help us deliver relevant promotions. You can opt out or adjust your choices in our Cookie Consent Manager.
You have the right to decide whether to accept or reject cookies. You can manage your preferences through our Cookie Consent Manager, accessible from the banner shown on your first visit or from the footer link (“Cookie Settings”) at any time. Essential cookies cannot be disabled as they are required for basic site operation.
You may also manage cookies directly in your browser settings. Instructions vary by browser (see the “Help” section of your browser). Note that disabling cookies may limit features such as sign-in persistence or shopping cart storage.
We may update this Cookie Policy from time to time to reflect changes in our cookie usage, technology, or legal obligations. The latest version will always appear on both www.elinezen.com and store.elinezen.com. The effective date at the top of this page indicates the latest revision.
For any questions about this Cookie Policy or your data preferences, please contact us:
E Line Solutions LLC
[email protected]
Last Updated: October 22, 2025
These Terms of Service govern your use of the websites located at www.elinezen.com and store.elinezen.com (collectively, the “Website”) and any related services provided by E Line Solutions LLC (“we,” “our,” “us”).
By accessing or using the Website, you agree to abide by these Terms of Service and to comply with all applicable laws and regulations. If you do not agree with these Terms, you must stop using our Website and services.
We reserve the right to review and amend these Terms at our sole discretion. Updated versions will be posted on this page and take effect immediately upon publication.
By using the Website, you agree not to:
All intellectual property on the Website—including text, images, code, and trademarks—is owned by or licensed to E Line Solutions LLC and protected by copyright and trademark law.
You may download one copy of materials for personal, non-commercial, temporary use only. This license does not transfer ownership and will terminate automatically if you breach any Terms.
You retain ownership of any intellectual property you submit through our Website (for example, uploaded 3D models, comments, or feedback). However, by submitting such content, you grant us a non-exclusive, royalty-free, transferable, sub-licensable, worldwide license to use, reproduce, modify, display, and distribute that content as necessary to operate and promote our services, consistent with your privacy preferences and our Privacy Policy.
You may terminate this license by deleting your content or account. Content already used in commercial or promotional material may remain until those materials are retired.
Our Website and all materials are provided on an “as-is” basis. To the maximum extent permitted by law, E Line Solutions LLC disclaims all warranties, express or implied, including but not limited to warranties of merchantability, fitness for a particular purpose, and non-infringement.
We shall not be liable for any indirect, consequential, or incidental damages—including loss of profit, revenue, goodwill, or data—arising from your use or inability to use the Website, even if we have been advised of the possibility of such damages.
The information on our Website is for general informational purposes only. We make no warranties regarding its accuracy, completeness, or reliability, and we may update or change content at any time without notice.
Our Website may contain links to third-party sites. We do not review or control those sites and are not responsible for their content or policies. The inclusion of any link does not imply endorsement. Your use of linked websites is at your own risk.
We may suspend or terminate your access to the Website at any time, without notice, for conduct that violates these Terms or is otherwise harmful to other users, us, or third parties.
If any provision of these Terms is found invalid or unenforceable, that provision will be severed and the remaining terms will remain in effect.
These Terms are governed by the laws of the State of Maryland, USA. You agree to the exclusive jurisdiction of the state and federal courts located in Maryland for resolving any disputes.
For questions about these Terms, contact us at:
E Line Solutions LLC
[email protected]
This acceptable use policy covers the products, services, and technologies (collectively, the “Products”) provided by E Line Solutions LLC under any ongoing agreement. It’s designed to protect us, our customers, and the general Internet and manufacturing community from unethical, irresponsible, and illegal activity.
E Line Solutions LLC customers found engaging in activities prohibited by this acceptable use policy can be liable for service suspension and account termination. In extreme cases, we may be legally obliged to report such customers to the relevant authorities.
This policy was last reviewed on October 22, 2025.
We provide our facilities with the assumption your use will be “business as usual”, as per our offer schedule. If your use is considered excessive, additional fees may be charged or capacity may be restricted.
We are opposed to all forms of abuse, discrimination, rights infringement and/or any action that harms or disadvantages any group, individual or resource. We expect our customers and, where applicable, their users (“end-users”) to likewise engage our Products with similar intent.
Customers are responsible for their own actions as well as for the actions of anyone using our Products with the customer's permission. This responsibility also applies to anyone using our Products on an unauthorized basis as a result of the customer's failure to put in place reasonable security measures.
By accepting Products from us, customers agree to ensure adherence to this policy on behalf of anyone using the Products as their end users. Complaints regarding the actions of customers or their end-users will be forwarded to the nominated contact for the account in question.
If a customer—or their end-user or anyone using our Products as a result of the customer—violates this policy, we may terminate any Products associated with the offending account or the account itself, or take any remedial or preventative action we deem appropriate without notice. To the extent permitted by law, no credit will be available for interruptions of service resulting from any violation.
Our Products must not be used to transmit, distribute, manufacture, or store any material in violation of applicable law. This includes but isn’t limited to:
The customer is solely responsible for all material they input, upload, disseminate, transmit, create or publish through or on our Products, and for obtaining legal permission to use any works included in such material.
Our Products must not be used to send unsolicited bulk or commercial messages (“spam”) in violation of laws applicable to your jurisdiction. This includes sending spam, soliciting customers from spam sent from other service providers, and collecting replies to spam sent from other service providers.
Our Products must not be used to run unconfirmed mailing lists or telephone number lists (“messaging lists”). Subscribing addresses or numbers without the owner’s permission is prohibited. All messaging lists run on or hosted by our Products must be confirmed opt-in. Verification of permission must be retained for the lifespan of the list. Purchased lists are prohibited.
This policy applies to messages sent using our Products, or to messages sent from any network by the customer or any person on the customer's behalf, that directly or indirectly refer the recipient to a site hosted via our Products.
Our Products must not be used to advertise, transmit, or otherwise make available any software, program, product, or service designed to violate this policy or the acceptable use policy of other providers. This includes facilitating spam and initiating network sniffing, pinging, packet spoofing, flooding, mail-bombing, or denial-of-service attacks.
Our Products must not be used to access any account or electronic resource without authorization (e.g., “hacking”, “cracking”, “phreaking”). Customers must not intentionally or recklessly introduce viruses or malicious code into our systems.
Harassing behavior—including hate-speech, advocacy of racial or ethnic intolerance, threats, abuse, discrimination, or any activity intended to infringe upon the rights of a group or individual—is prohibited.
Other unethical or malicious activities include:
Our Products may not be used by any person or entity involved with or suspected of involvement in activities relating to illegal gambling; terrorism; narcotics trafficking; arms trafficking; or the proliferation, development, design, manufacture, production, stockpiling, or use of nuclear, chemical, or biological weapons, weapons of mass destruction, or missiles; including any affiliation with others who support such activities.
We prohibit impersonation of E Line Solutions LLC, misrepresentation of a significant business relationship with E Line Solutions LLC, or claims of ownership of any E Line Solutions LLC property (including our Products and brand) for the purpose of fraudulently gaining service, custom, patronage, or user trust.
Customers submitting 3D models, CAD files, or print requests must ensure they own or are authorized to reproduce the design. Uploading or printing designs that infringe third-party rights (including patents, copyrights, trademarks, industrial designs, or trade secrets) is strictly prohibited.
Customers may not upload, request, or manufacture any object that is illegal to produce, distribute, or possess, including:
We reserve the right to reject or cancel any print job suspected of violating these restrictions and to report unlawful content to authorities where required.
3D-printed parts may vary in strength, porosity, and finish. Customers are solely responsible for verifying that printed objects are safe and appropriate for their intended purpose, particularly for mechanical, load-bearing, medical, or other safety-critical uses. E Line Solutions LLC is not responsible for injury, property damage, or loss arising from misuse, inadequate testing, or modification of printed parts.
We may monitor uploads, print requests, or other use of our systems to ensure compliance. We may suspend, reject, or delete files and orders that appear to violate this policy or that may expose the company to legal or reputational risk. We may cooperate with law enforcement or rights holders during investigations. Such enforcement actions may occur without notice.
This policy outlines a non-exclusive list of activities and intent we deem unacceptable and incompatible with our brand.
We reserve the right to modify this policy at any time by publishing the revised version on our website. The revised version will be effective from the earlier of:
This policy is governed by the laws of the State of Maryland, USA. You agree to the exclusive jurisdiction of the state and federal courts located in Maryland for resolving any disputes.
E Line Solutions LLC
[email protected]
Effective Date: October 20, 2025
Last Updated: October 22, 2025
Your privacy is important to us. It is the policy of E Line Solutions LLC (“we,” “our,” or “us”) to respect your privacy and comply with any applicable laws and regulations regarding personal information we collect about you. This applies across our websites and platforms, including www.elinezen.com, store.elinezen.com, and our associated applications and services (“the App”).
Personal information is any data that can identify you, such as name, address, email, device identifiers, or payment details. This Privacy Policy also explains how we collect, store, use, and protect such information.
If our App or Website contain links to third-party sites or services, please note that those have their own privacy policies. Once you leave our Website or App, this policy no longer applies.
Information falls into two categories: (1) voluntarily provided and (2) automatically collected.
When you access www.elinezen.com or store.elinezen.com, our servers may log standard device data including IP address, access times, and usage activity. This helps diagnose issues and improve system performance.
We may collect and display user-generated content (text, designs, 3D models, images, or videos) submitted to our site or app for publication or printing. By submitting content, you acknowledge that it may become public following review or approval.
We may collect and use your information when you:
We may also combine data from analytics, payments, or trusted partners (such as Stripe or Google) to enhance our services.
We implement commercially reasonable measures to protect your data from unauthorized access, alteration, disclosure, or destruction. However, no electronic storage or transmission method is 100% secure. You are responsible for maintaining strong passwords and not sharing sensitive information publicly.
We retain personal data only as long as needed for legitimate business, legal, or compliance purposes. Once no longer required, data will be securely deleted or anonymized.
Our services are not directed toward children under 13. We do not knowingly collect personal information from children under 13.
We may share information with:
Our trusted third parties include Google Analytics and Stripe.
Data may be stored or processed in the United States or other countries where our partners operate. If transferred internationally, we take measures to comply with applicable privacy laws and safeguard your data appropriately.
We use cookies to improve site performance, store preferences, and track usage across www.elinezen.com and store.elinezen.com. Please refer to our Cookie Policy for details and cookie management options.
In the event of a sale or transfer of business assets, personal data may be included among the transferred assets, under the same privacy commitments described herein.
Our websites and app may link to third-party platforms (e.g., payment gateways or social channels). We do not control those external sites and are not responsible for their privacy practices.
We may revise this policy periodically to reflect operational, legal, or regulatory changes. Updates will be posted on this page with an updated effective date. If material changes occur, we will notify you where required by law.
Residents of California, Colorado, Delaware, Florida, Virginia, and Utah have additional rights under their respective privacy laws, including the right to know, delete, and opt-out of data sale or sharing.
We do not sell your personal data. To exercise privacy rights under state laws, email us using the contact details below with the subject “Privacy Rights Request.”
In the past 12 months, we have collected identifiers, contact data, transaction records, demographics, commercial history, internet activity, geolocation, and limited inferences about preferences—solely for providing, improving, and supporting our services.
We currently do not respond to browser “Do Not Track” signals but adhere to applicable privacy standards described in this policy.
For any privacy questions or concerns, please contact:
E Line Solutions LLC
[email protected]
Last Updated: October 22, 2025
We stand behind the quality of every product we ship. If something isn’t right, we’ll work with you to reprint, replace, or refund as appropriate—quickly and fairly.
Please contact us within 5 business days of delivery to initiate a return, replacement, or reprint.
Email [email protected] with:
We’ll reply with next steps and, when applicable, an RMA and return instructions.
If your order arrives damaged, please keep the packaging and product, photograph the damage, and contact us within 5 business days. We’ll handle the carrier claim and arrange a reprint/replacement or refund.
This policy is governed by the laws of the State of Maryland, USA.
We’re here to help: [email protected]
Upon approval of your return or replacement request, our support team ([email protected]) will share the appropriate return shipping address and guidance to ensure safe and timely handling